Product Catalog
ALL PRODUCTS
3 models — smart, digital & ready to use.
Service & Support
Choose your service level.
Every Greifbar machine comes with professional support — in three clear levels.
Basic
Remote support & spare parts up to € 150.
240 €
per device · per year
Service hours: Mo–Fr, 9–17 Uhr
Response time:within 2 business days
Remote diagnosis for every technical problem
Spare parts up to € 150 per case
Pre-shipment with instructions + phone support for installation
Knowledge base access
On-site visits at preferential rates
Recommended
Plus
Guaranteed resolution times & all spare parts.
490 €
per device · per year
Everything in Basic
Service hours: Mo–Fr, 8–18 Uhr
First diagnosis:4 h (settings/display), 8 h (hardware)
Resolution guaranteed:2 days (settings), 5 days (parts), 7 days (on-site)
Spare parts without value limit (incl. control unit, display, terminal, compressor)
Express pre-shipment
2 screen content updates per year
Annual operations report
Recognition quality monitoring with optimisation suggestions
Prioritised over Basic customers
Top Package
Sorgenfrei
On-site included, replacement device, dedicated contact.
990 €
per device · per year
Everything in Plus
Service hours: Mo–Sa, 7–20 Uhr
Response time:2 service hours on failure, 4 hours otherwise
All on-site visits included (labour & travel)
Replacement device if failure lasts longer than 48 h at revenue-critical locations
Unlimited screen content updates
Biannual report + annual optimisation meeting
Review & correction of booking discrepancies
Dedicated contact with direct line
Multi-device discount:From 2 devices 5 % discount · from 5 devices 10 % discount — on all service packages.
* Prices excl. VAT · Vandalism and theft are not covered · External refrigeration technician costs in case of compressor damage not included in Plus
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